Share your experience with Jet2holidays
Sign in with Google, login to your Trust Medium reviewer account or create a reviewer account to share your experience with Jet2holidays .
EnglandCreated 1 week ago
Updated 1 week ago
Our seven-night stay at the Ostria Resort Spa was largely enjoyable. While we had an initial problem with our room, it was resolved quickly and efficiently thanks to Jet2's excellent support.
The resort itself is fantastic; the food was excellent, the pools were lovely, and the on-site Jet2 reps were brilliant. However, there are a few important details that prospective guests should be aware of.
Firstly, the resort is quite remote. This remoteness meant that Jet2 was unable to offer us the excursion we wanted due to the travel distance involved. Secondly, the resort has a strong French affiliation through a partnership with a French tour operator. While this wasn't a major issue for us, it's worth noting that the majority of guests are French. We imagine this could present a challenge for children wanting to join the kids' club, where French is the primary language.
Our main point of feedback for Jet2 concerns Heraklion Airport. The baggage reclaim was chaotic, resulting in a wait of nearly two hours with no Jet2 staff visible to provide information or assistance. Their service was much more helpful once we finally reached the transfer desk.
Overall, we had a good holiday, but due to the remote location, we are unlikely to return to this particular resort.