I was looking for a desk for my home office, and the ordering and delivery process went smoothly. However, I encountered an issue when the item arrived with a scratch on the top panel. While the customer service team was friendly and helpful, I had to repeatedly follow up and received inconsistent information from different representatives. DHL was arranged to collect the faulty item but failed to do so on three separate occasions. After over three weeks, the replacement desk finally arrived, and thankfully, it was in perfect condition, allowing us to assemble and start using it. The desk looks great and is excellent value for the price. However, if you encounter a faulty part, be prepared for potential delays in resolving the issue. A suggestion for Laura James: it might be helpful to assign a dedicated customer support contact for each case to streamline communication and improve the resolution process.