Called at 8 a.m. and was second in the queue. My call was answered in just three rings, and I was able to book a face-to-face appointment for 10:40 a.m. I needed to call back 10 minutes later, and once again, I got through immediately.
Surgeries often receive criticism for the 8 a.m. rush, but in this case, there was no issue. The staff's efforts and the improvements in their systems truly deserve recognition. People don’t always realize the dedication and hard work that go into making things easier for patients, especially with limited funding.
I don’t call the surgery often and was actually dreading it, but I was really impressed with how smoothly everything went. Thank you to the team!