This is a great practice, and I really appreciate the "Ask a Question" feature on the website. The prompt and helpful responses save me the time and effort of calling and waiting for the phone to be answered.
I do have a small piece of feedback (not a complaint, as it's not a major concern). On the last 3-4 appointments I've had, the self-service check-in screens couldn’t locate my appointment. A couple of days ago, my wife had her first appointment, and she experienced the same issue. I was able to go through the options, select the date and initials, but it eventually displayed a message instructing me to speak to reception. As a result, I had to check in manually with the receptionist.
While this isn’t a significant inconvenience, I’m curious if there’s a reason why the self-check-in system isn’t functioning as expected. If it worked properly, it could save time and allow the reception staff to assist other patients more efficiently.