My wife and I bought a modular home that came with Samsung appliances. After just four months, the refrigerator stopped working.
After spending several hours on the phone, we finally scheduled a service appointment for five days later. The first technician couldn’t fix it, so we booked another appointment, scheduled for one week later. At that visit, the technician said he found the problem but didn’t have the necessary repair parts. He ordered them and set his return for another week later.
On the day of that appointment, it was canceled and rescheduled again for one week later. When he finally returned, he completed the repair. The refrigerator worked that day and the next. But on the third day, we came home to find water all over the floor and the fridge broken again.
That was a Friday. We immediately called Samsung but couldn't reach anyone for four hours. When someone finally answered, they couldn't schedule a service appointment until the following Monday—because it was Friday. So here we are, over four weeks later, with a broken refrigerator and still no service appointment.
My advice to anyone considering a new refrigerator: do not buy Samsung appliances. The service technician told me he has repaired the exact same issue on six Samsung fridges in the past month alone. Apparently, the units are very unreliable, and the customer service is terrible. It takes hours just to reach a human being, weeks to get service, and even then, the repair may not hold.
Save yourself the frustration. Avoid Samsung.
I am not happy with Samsung UK
