One reviewer not happy with Samsung UK
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South KoreaCreated 3 weeks ago
Updated 3 weeks ago
Shockingly Poor Customer Service – Buyer Beware!
I purchased a Samsung tumble dryer specifically because it came with a 5-year warranty – a key selling point that gave me peace of mind after past experiences with appliances failing just after their warranties expired. Samsung's confirmation emails stated the extended warranty would apply if registered within 90 days, which I did immediately. My account even shows the device as "registered."
However, when I recently checked, my warranty was listed as expired after just two years. I raised a dispute, but Samsung claimed I needed to fill out an additional form (never mentioned in any paperwork) and refused to honour the warranty since the 90-day window had passed. Despite being unable to provide proof of this requirement, they still denied my claim.
If my dryer fails in the next three years, I’ll have no choice but to pursue legal action via small claims court or Section 75.
This isn’t my first issue with Samsung. A high-end monitor I bought developed green lines within a week, and despite promises of a replacement, nothing happened—even after multiple follow-ups.
It’s frustrating because their products are often great (I’ve owned multiple TVs with no issues), but their customer service is practically non-existent. I regret not checking Trustpilot first—I assumed a big brand would have reliable support. Turns out, I was wrong.
Avoid unless you’re willing to gamble on zero after-sales care.
I am not happy with Samsung UK