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Created 9 months ago
Updated 9 months ago
Business email & website verified.
I am deeply upset that, despite being registered with your system and having an access code, I was once again unable to secure an accessibility ticket—this time for an event where seating was general admission in a field. As an ambulant disabled person who requires a carer, I find it disgraceful that no provisions were made. How can such a large company fail disabled attendees like this?
I did attend the event with five friends, and while the performances were mediocre (the fake Swedish accents were more amusing than impressive), the only real highlight was being with my group.
Now, I face the same issue trying to book ambulant access and carer tickets for Halloween Duran Duran. Once again, your system claims no accessible tickets are available. I’ve followed all your requirements—submitted PIP evidence, filled out forms—yet it’s always a dead end.
Compare this to ATG, another ticketing provider I frequently use: their system is seamless. I simply enter my access code, select any seats (with my carer’s ticket free), and complete the booking—no stress, no barriers.
Your current system is clearly flawed, and I firmly believe this amounts to discrimination. I need two seats—one for me, one for my carer—and while I can manage some stairs, I’m repeatedly locked out of options.
I expect a personal response to this issue. A generic reply will not suffice, as this has caused me significant distress and inconvenience.