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United StatesCreated 1 day ago
Updated 1 day ago
Our group had an enjoyable time, but there was definite room for improvement. Eight of us managed to coordinate dates and book a cruise, a first for most in our party. A couple months later, we were notified that our original 7-day sailing was cancelled because the ship had been chartered by a large group. We were rebooked onto an 11-day cruise, which felt like a lot for first-timers.
I will give Virgin Voyages credit: their adults-only atmosphere is excellent and they are top-tier in many respects. However, the dining was just okay at best. We tried every restaurant but consistently preferred The Galley.
My biggest issue involved refunds for cancelled shore excursions. Following Virgin’s advice, we had booked some tours through them. When those were cancelled, getting our money back became a hassle. By contrast, excursions we’d booked independently were refunded promptly as soon as they were cancelled.
On our final night, we visited Sailor Services to ask specifically about the refund for the Virgin-booked excursion. We were assured the refund would be automatically returned to our linked card. Later, I received what appeared to be an email from Virgin asking for personal information to process the refund. I contacted customer service and received an auto-reply stating someone would follow up and that Virgin never requests personal details via email. Some in our group responded to that same suspicious email and actually received refunds, while others—myself included—still have not. It all feels extremely shady, and as of now, it looks like we may be out $300.
I love the no-kids policy and think cruising is a great fit for us. But once you step off the ship, it shouldn’t feel like you have to fight for what’s rightfully yours.