One reviewer recommends wizzair.com
2 reviewers not happy with wizzair.com
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EnglandCreated 1 year ago
Updated 1 year ago
Home for Christmas after 10 years!
Thank you, Wizz Air, for getting us home for the holidays without any delays. I honestly didn’t expect the flight to run smoothly on December 25th, but it did—no issues at all. Great job!
Happy Holidays!
Here are three examples from my experience with Wizz Air:
Flex Service Issues: You might assume that canceling a flight using their Flex service means the "account credit" (not an actual refund) will be available immediately for rebooking. However, Wizz Air takes several days to process this. If you need to rebook right away, you’ll have to pay again and save your credit for another time.
Short Credit Expiry: Credits for canceled Flex flights expire after just 90 days, which is far shorter than the industry standard of 365 days. While this information may be buried in the terms and conditions, the company makes no effort to highlight it—no large print, no email reminders, nothing. At best, this shows a lack of concern for protecting customers' credits. At worst, it feels like a calculated move to let credits expire and keep customers’ money without providing any service in return.
Customer Service Charges: If you encounter any issues and need to contact customer service, you’ll be charged about €1.50 per minute. While I understand this is a low-cost airline, no other carrier employs such aggressive tactics to extract more money from their customers.
For these reasons, I’ve deleted my account and will never fly with Wizz Air again. I strongly encourage others to do the same.
I am not happy with wizzair.com
It feels like WizzAir operates like a scam. I purchased tickets to Istanbul and attempted to check in online, but the website showed that it wasn’t available. I even took a screenshot as proof. When I arrived at the airport, I was told I had to pay an additional £172 for the four tickets because I hadn’t checked in online.
The airport staff claimed this was because I hadn’t acknowledged a flight time change—yet the flight time hadn’t actually changed. When I contacted WizzAir by phone, they insisted I pay the fee and file a complaint for a refund. After doing so, I was informed I wouldn’t be refunded because I hadn’t contacted them at the time of the website issue.
Instead of apologizing for their website’s failure and the inconvenience caused, they’re now blaming me for not calling them earlier. I’m now forced to escalate the matter to an alternative dispute resolution forum, wasting time and energy, all because I chose this poorly managed airline.
I am not happy with wizzair.com