At Trust Medium, we’re committed to ensuring that every review shared on our platform reflects real customer experiences and helps others make confident decisions. That’s why we’ve put robust moderation systems in place—powered not just by technology, but by real people.
Unlike platforms that rely solely on automated filters, every review submitted to Trust Medium is manually moderated by a trained human reviewer. This helps us maintain high standards of accuracy, authenticity, and fairness while filtering out content that may violate our guidelines.
If we detect an unusual spike in the number of reviews for a specific business—often triggered by media attention or coordinated campaigns—we will temporarily disable new reviews for that business. This pause allows our moderation team to investigate and remove any inappropriate or policy-violating submissions. Our goal is to ensure that only authentic, firsthand experiences are reflected on a business’s profile.
Our community plays a crucial role in keeping Trust Medium trustworthy. Logged-in users can flag any review they believe is misleading, false, or inappropriate. Once flagged, the review is sent back to our moderation team for a second round of manual review. This helps us catch anything that may have been missed during the initial check and keeps the review environment safe and fair for all.
Businesses that have claimed and verified their profiles on Trust Medium gain access to additional tools to protect their reputation. If they receive a review that appears suspicious or unrelated to actual customer experience, they can dispute the review and request that the reviewer provide proof of purchase or evidence of service use. Our team will then investigate the dispute and take appropriate action, which may include removing the review if it's found to be in violation of our policies.
We believe that transparency, accuracy, and accountability are essential to building a reliable review platform. By combining human oversight with community-driven tools and business protections, Trust Medium ensures that the reviews you read—and write—are truly helpful, honest, and relevant.